General terms & conditions
We are truly grateful because your purchase helps small businesses like ours stay strong. The Christmas Shoppe is a small brick and mortar holiday store in Boerne, Tx. We were established in 1996 and operate with a small staff. Please, be patient with us as we step out into this brave new world of online sales.
Whenever an order is placed, we do need a couple more bits of information before we can mail your item to you. Please, reply to your confirmation email with the information requested at your earliest convenience.
We’ve had fraudulent charges in the past. By responding to the confirmation email you are verifying your identity. Since we implemented this policy we have caught and prevented multiple fraudulent charges to stolen credit cards.
When you respond to the confirmation email you can, also:
- Let us know if it’s a gift. If it is a gift, please let us know if you would like a note made for the recipients and what it should say.
- Please, take a moment to read through our return and refund policies, and confirm in your reply email that you have read and agree to our policies.
We realize you may be in a hurry to receive your item. So, if we do not hear from you within 24 hours of this email, we will try reaching out to you by phone. If we cannot reach you by phone, we will wait another 24 hours for your email or return call. At that point, if we haven’t heard from you, we will cancel your order and refund your money.
Our Return/Refund Policy:
We strive to make every purchase from our store a pleasant one. However, accidents happen.
- Should your purchase arrive damaged, contact us immediately through email or by phone. Our contact information is located below. We will need to see a picture of the damaged item within one week of your shipment’s estimated arrival. If the box looks damaged, please, include a photo of the box. If we have a replacement item, we will ship it to you with no extra costs. If we cannot replace the item, we will refund the amount for the broken item to your original form of payment. If the entire order is broken and irreplaceable, we will refund the entire amount of your purchase, including shipping cost. It can take up to a week before that money may show on your account depending on how quickly your card processes a refund.
- Should your item not match what you ordered, contact us immediately and no more than a week after the item was scheduled to arrive. Our contact information is located below. If you can bring the item in to exchange it for the correct item, that is easiest and fastest. If you cannot bring the item in, we will pay to have the item shipped back and ship the correct item to you at our cost once the incorrect item has arrived at our store. If the correct item is no longer in stock, we will refund the money you paid for the item once the incorrect item has arrived in our store. It can take up to a week before that money may show on your account depending on how quickly your card processes a refund.
- If you decide against your purchase after it has arrived and would like to return or exchange your purchased item, we are happy to help you with that process. Please, contact us as soon as possible by email or phone or in person to discuss your return or exchange. When returning an item in person, you will need to have your receipt present. We do not accept returns or exchanges on discounted items or after their holiday (For example: Christmas items cannot be returned after Christmas). When returning an item by mail, the customer is responsible for paying all shipping costs. The item being returned must be in good condition. Once the item has been returned, we will finish your exchange or refund. If it’s an exchange, we will contact you for the cost of shipping on the replacement item and ship the new item. If you are requesting a refund, we will issue a refund in the manner it was received. Payments by card will be refunded to the same credit or debit card from which the payment was received. The card does not need to be present or reentered into our payment system to process the refund. It can take up to a week before that money may show on your account depending on how quickly your card processes a refund.
If you have questions about your order, feel free to contact us. You can contact us is by using the "My Account" link at the top of this email or through email, phone call, or messaging us through Facebook or Instagram. We should get back with you quickly unless we are away from the desk or helping another customer.
Happy Holidays,
The Christmas Shoppe
830-816-2176
“Celebrate Always” Where It’s Christmas Everyday!
1 Thessalonians 5:16
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