We strive to make every purchase from our store a pleasant one. However, accidents happen.
- Should your purchase arrive damaged, contact us immediately through email or by phone. Our contact information is located below. We will need to see a picture of the damaged item within one week of your shipment’s estimated arrival. If the box looks damaged, please, include a photo of the box. If we have a replacement item, we will ship it to you with no extra shipping costs. If we cannot replace the item, we will refund the amount for the broken item to your original form of payment. If the entire order is broken and irreplaceable, we will refund the entire amount of your purchase, including shipping cost. It can take up to a week before that money may show on your account depending on how quickly your card processes a refund.
- Should your item not match what you ordered, contact us immediately and no more than a week after the item was scheduled to arrive. Our contact information is located below. If you can bring the item in to exchange it for the correct item, that is easiest and fastest. If you cannot bring the item in, we will pay to have the item shipped back and ship the correct item to you at our cost once the incorrect item has arrived at our store. If the correct item is no longer in stock, we will refund the money you paid for the item once the incorrect item has arrived in our store. It can take up to a week before that money may show on your account depending on how quickly your card processes a refund.
- If you decide against your purchase after it has arrived and would like to return or exchange your purchased item, we are happy to help you with that process. Please, contact us as soon as possible by email or phone or in person to discuss your return or exchange. When returning an item in person, you will need to have your receipt present. We do not accept returns or exchanges on discounted items or after their holiday (For example: Christmas items cannot be returned after Christmas). When returning an item by mail, the customer is responsible for paying all shipping costs. The item being returned must be in good condition. Once the item has been returned, we will finish your exchange or refund. If it’s an exchange, we will contact you for the cost of shipping on the replacement item and ship the new item. If you are requesting a refund, we will issue a refund in the manner it was received. Payments by card will be refunded to the same credit or debit card from which the payment was received. The card does not need to be present or reentered into our payment system to process the refund. It can take up to a week before that money may show on your account depending on how quickly your card processes a refund.
If you have questions about your order, feel free to contact us. You can contact us is by email, phone call, or messaging us through Facebook or Instagram. We should get back with you quickly unless we are away from the desk or helping another customer.
Merry Everything,
The Christmas Shoppe
830-816-2176
elf@thechristmasshoppetx.com
“Celebrate Always” Where It’s Christmas Everyday!
1 Thessalonians 5:16
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